Organic
Certified Organic
Biodynamic
Certified Biodynamic
Sustainable
Certified Sustainable
Minimal Intervention
Low Sulphur
Low Additives
Low Preservatives
Low Glyphosate
Glyphosate Free
VeganLove it, or the next bottle's on us.
Every wine we stock is tasted and chosen by our sommelier. But taste is personal. If a bottle isn't for you, tell us within 100 days and we'll send you a voucher for another. You keep the wine.
Three easy steps.
Submit the form
Pop in your order number, the wine and what wasn't quite right. You've got 100 days from delivery.
Our team reviews it
A real person looks at every claim and gets back to you within 2 business days.
Get your voucher
If your claim is approved, we'll email you a gift voucher for the price you paid for that bottle (after any discounts) to spend on something new. Keep the original, or share it with a friend who'll love it.
Choosing Cleaner, Better wine shouldn't be hard. We want you to love every bottle you buy.
Every wine we have is sommelier tasted and think you'll enjoy every drop. But if one isn't for you, we'd rather you find a bottle you love than stick with one you don't.
Not your kind of wine? Tell us.
Use the email address from your order. If the wine was a gift, the person who bought it makes the claim, and the voucher goes to them.
Wine faulty or corked? That's different. Email hello@vinobetterorganic.com.au
Good questions
Do I need to send the wine back?
No, keep it. Share it with a friend who might love it, or cook with it.
How many bottles can I claim?
One bottle per order.
How long do I have?
100 days from delivery, so there's no rush to open everything at once.
What if my wine is faulty or corked?
That's different. Email hello@vinobetterorganic.com.au and we'll sort a replacement or refund under Australian Consumer Law. It doesn't use up your guarantee.
It was a gift. Can I claim?
The person who placed the order makes the claim, and the voucher goes to the email on that order.
What if I don't love the bottle I chose with my voucher?
Orders that use a Love It Guarantee voucher aren't covered again, but we'd still love to hear what you thought.
Does it cover Vino Club boxes?
Not at the moment. The guarantee covers wines you choose from the shop, including bundles.
Does delivery apply to my voucher order?
Yes, normal delivery rates apply. Add a few bottles to reach free metro delivery over $250.
The fine print
- One claim per order, for one bottle.
- Claims must be made within 100 days of delivery, by the person who placed the order.
- The voucher equals the price paid for that bottle, including any bundle or discount pricing. It's valid for 6 months, can't be redeemed for cash, and is sent to the email on the original order.
- Orders that use a Love It Guarantee voucher aren't eligible for the guarantee.
- Vino Club boxes are excluded.
- Normal delivery rates apply to orders using a voucher.
- Claims are assessed at VBO's discretion. We may decline repeat or abusive claims.
- Faulty or corked wine is handled separately. This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.