Shipping policy

We aim to get your order to you quickly, safely and without any fuss.

Free shipping on all orders over $250 Australia wide.

For orders under $250, shipping rates are based on your location and the number of bottles:

 

Processing Times

Orders are typically processed within 1–2 business days.
You’ll receive a confirmation email with tracking details once your order has been dispatched.

 

Delivery Timeframes

Delivery times may vary depending on your location, but generally:

Metro areas: 2–5 business days
Regional areas: 3–7 business days

Please note that delays can occasionally occur during peak periods or due to carrier disruptions.

 

Authority to Leave

All orders are shipped with Authority to Leave unless otherwise requested.
If you would prefer a signature on delivery, please let us know at checkout.

 

Incorrect Addresses

Please ensure your shipping details are correct at checkout.
We’re unable to take responsibility for orders delivered to incorrect or incomplete addresses provided by the customer.

 

Lost or Damaged Items

We take great care in packaging your order, but if something arrives damaged or goes missing, please contact us at hello@vinobetterorganic.com.au within 5 days of delivery and we’ll sort it out promptly.

 

Questions?

If you have any questions about your delivery, feel free to reach out to us at hello@vinobetterorganic.com.au - we’re always happy to help.